Pay attention to the important point:
Responding to a request from support operators is not a response to the email 📧 *
To answer, you need to go to your ticket ("Appeals" tab), which is located at https://support.easy-bizzi.com/l_rus/user/cases/
(for authorized users).
* The letter arrives only in order to notify you about the beginning of the correspondence or the next answer in the technical support section.